Oshi Casino Privacy Policy
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At Oshi Casino, we take your privacy seriously. This Oshi Casino privacy policy explains how we collect, use, store and protect your personal data when you visit or play at casinososhi-australia.com. We are fully committed to data protection in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to our European visitors. By using our website, you agree to the terms of this Oshi Casino privacy policy.
1. Who We Are — Data Controller Identity
Oshi Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the data controller, Oshi Casino is responsible for how your personal information is collected, processed and stored. If you have any questions about our data processing practices, please contact our Data Protection Officer (DPO) at [email protected].
Our registered address and full corporate details are available upon written request. We take information security and confidentiality extremely seriously and have implemented industry-leading technical and organisational measures to safeguard all user data.
2. Personal Data We Collect
Oshi Casino collects several categories of personal data during the Oshi Casino registration process, while you play, and through your general use of the website. Below is a detailed breakdown of the types of personal information we gather:
2.1 Identification and Contact Data
- Full name (first and last)
- Date of birth (to verify age eligibility — must be 18+)
- Email address
- Oshi Casino Mobile or landline phone number
- Residential address, city, postcode and country
- Nationality and country of residence
2.2 Financial and Payment Data
- Payment method details (Visa, Mastercard, PayID, Skrill, Neteller, Paysafecard, Neosurf, bank transfer)
- Cryptocurrency wallet addresses (Bitcoin, Ethereum, Litecoin)
- Transaction history (deposits, withdrawals, bonus claims)
- Source-of-funds documentation when required by KYC/AML obligations
2.3 Gaming Activity Data
- Game history (slots, table games, live dealer sessions)
- Bets placed, amounts wagered and winnings received
- Bonus usage, free spins claimed and wagering progress
- Session durations and login timestamps
- Responsible gambling settings (deposit limits, self-exclusion periods)
2.4 Technical and Device Data
- IP address and geolocation data
- Device type, operating system and browser version
- Referring website or app (traffic source)
- Pages visited, time on site and click behaviour
- Cookies and similar tracking technologies (see Section 5)
2.5 Communication Data
- Messages sent to our 24/7 live chat support
- Emails exchanged with [email protected]
- Responses to promotional communications and surveys
- Feedback and complaint records
2.6 Sensitive Data
In certain circumstances, particularly for responsible gambling or KYC compliance, we may collect sensitive personal data such as financial vulnerability indicators. We will only do so with your explicit consent or where legally required, and we apply the highest standards of data security to this category of user data.
3. How We Collect Your Personal Information
Oshi Casino uses several methods to gather personal data:
- Directly from you: when you register an account, make a deposit or Oshi Casino withdrawal, contact support, complete KYC verification, or participate in promotions.
- Automatically: through cookies, server logs, web beacons and similar technologies as you navigate casinososhi-australia.com.
- From third parties: identity verification providers, payment processors, fraud prevention agencies and analytics partners who supply us with additional personal information to confirm your identity or prevent financial crime.
- Publicly available sources: electoral rolls, credit reference agencies or social media where permitted by applicable law.
4. Why We Process Your Personal Data — Purposes and Legal Basis
The table below summarises the main purposes for which Oshi Casino processes personal data, along with the corresponding legal basis under the Australian Privacy Principles and GDPR:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login, profile updates | Contract performance |
| Service provision | Processing deposits/withdrawals, delivering games and Oshi Casino bonuses | Contract performance |
| Legal KYC/AML obligations | Identity verification, source-of-funds checks, fraud prevention | Legal obligation |
| Security and fraud prevention | Monitoring suspicious activity, protecting user data | Legitimate interests |
| Responsible gambling | Applying limits, self-exclusion, communicating gambling harm resources | Legitimate interests / Legal obligation |
| Communication | Support responses, transactional emails, promotional offers (with consent) | Contract / Consent |
| Service improvement | Analytics, A/B testing, feedback collection | Legitimate interests |
| Legal compliance | Regulatory reporting, tax records, responding to court orders | Legal obligation |
5. Cookie Policy
The Oshi Casino cookie policy explains how we use cookies and similar technologies to recognise your device and personalise your experience. A cookie is a small text file placed on your browser when you visit our website. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Enable login, session management, security features — strictly necessary for the site to function | No |
| Analytical cookies | Collect anonymised data on how visitors use the site (page views, traffic sources, bounce rates) to improve performance | Yes |
| Functional cookies | Remember your preferences such as language, currency, and game filters for a personalised experience | Yes |
| Marketing cookies | Track your browsing across sites to display relevant advertisements; used by our advertising partners | Yes |
By continuing to use casinososhi-australia.com, you consent to our use of essential cookies. For all other cookie categories, you may update your preferences at any time via the cookie consent banner or your account settings. For more information about specific cookies deployed by third-party analytics or marketing platforms, please contact us at [email protected].
6. Sharing Your Personal Data with Third Parties
Oshi Casino does not sell your personal information to third parties. However, we may share your user data in the following circumstances:
- Payment providers: Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID, and cryptocurrency processors require certain financial and identity data to complete transactions securely.
- Identity verification and KYC/AML providers: We share minimum necessary personal data with accredited verification agencies to fulfil our legal obligations under anti-money-laundering regulations.
- Regulatory authorities: We may be required to disclose user data to government bodies, licensing authorities (including the Curaçao eGaming regulator), law enforcement agencies or courts when legally compelled.
- Technology and analytics partners: We use third-party platforms for website analytics, customer support software and responsible gambling tools. These partners act as data processors and are contractually bound to protect your personal information.
- Group companies: Where applicable, Oshi Casino may share personal data with affiliated entities within our corporate group for operational, legal or compliance purposes.
All third parties are required to handle your personal data in accordance with applicable data protection law and our contractual requirements. We conduct due diligence on all partners before granting them access to any user data.
7. International Data Transfers
Because Oshi Casino operates globally and uses international technology providers, your personal data may be transferred to, processed in, and stored in countries outside Australia. Where such transfers occur, we ensure that adequate safeguards are in place — including Standard Contractual Clauses (SCCs) under GDPR, or equivalent measures recognised under Australian data protection law. We will never transfer your personal information to a jurisdiction that does not offer an adequate level of data security.
8. Data Security at Oshi Casino
Oshi Casino data security is a top priority. We implement robust technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or destruction. Our key information security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Firewalls and intrusion detection systems to monitor and block suspicious network activity
- Encrypted data storage for sensitive fields including payment details and identity documents
- Role-based access control — only authorised staff with a legitimate need may access personal information
- Regular security audits and penetration testing by independent cybersecurity firms
- RNG certification by accredited independent laboratories to ensure game fairness
- Multi-factor authentication for staff accessing administrative systems
Despite these measures, no system is entirely immune to risk. In the unlikely event of a data breach that may affect your rights, Oshi Casino will notify you and relevant authorities as required by law within the applicable timeframes.
9. Data Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Oshi Casino privacy policy, or as required by applicable law. Our general data storage periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 7 years after closure (AML obligation) |
| Transaction records | 7 years from the date of transaction |
| Gaming activity logs | 5 years after last gameplay session |
| Support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn + 2 years |
| Cookie and analytics data | Up to 24 months, depending on cookie type |
After the relevant retention period has elapsed, your personal data will be securely deleted or anonymised. If you request deletion of your account and there is no legal obligation preventing us from doing so, we will erase your personal information promptly.
10. Your Privacy Rights
As an Australian player using Oshi Casino, you have significant privacy rights under the Privacy Act 1988 and, where applicable, the GDPR. Your Oshi Casino privacy rights include:
10.1 Right of Access
You may request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days. Contact us at [email protected] to submit a request.
10.2 Right to Correction
If any of your personal information is inaccurate or incomplete, you have the right to ask us to correct it. You can update many details directly through your account settings, or contact our support team.
10.3 Right to Erasure (Right to Be Forgotten)
You may request that Oshi Casino delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations — for example, we are required to retain certain financial records for AML compliance.
10.4 Right to Restriction of Processing
You may ask us to restrict how we use your personal data in certain circumstances, for example while we investigate a dispute about its accuracy.
10.5 Right to Data Portability
Where data processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and to have it transferred to another controller where technically feasible.
10.6 Right to Object
You may object to data processing based on legitimate interests, including profiling for direct marketing purposes. Once you object to marketing, we will cease processing your personal information for that purpose immediately.
10.7 Right to Withdraw Consent
Where Oshi Casino processes your personal data based on your consent (for example, for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Use the unsubscribe link in any email or contact [email protected].
11. Supervisory Authority — OAIC
If you believe that Oshi Casino has not handled your personal data appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), Australia's independent national regulator for privacy and freedom of information. The OAIC can be contacted at:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us directly at [email protected] first so that we can resolve your concern promptly before escalating to the OAIC.
12. Data Protection Officer
The Oshi Casino Data Protection Officer (DPO) oversees compliance with this privacy policy and all applicable data protection regulations. You may contact the DPO directly for any privacy-related enquiries:
- Email: [email protected]
- General privacy enquiries: [email protected]
- Response time: Within 5 business days for standard enquiries; within 30 days for formal access or erasure requests
13. Children's Privacy
Oshi Casino strictly prohibits access to persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete all associated user data. If you believe a minor has accessed our platform, please notify us immediately at [email protected].
14. Responsible Gambling and Privacy
Oshi Casino is committed to responsible gambling and may use your gaming activity data to identify signs of problem gambling. In such cases, we may proactively contact you to discuss responsible gambling tools available on casinososhi-australia.com, including:
- Deposit limits: daily, weekly, monthly caps
- Loss limits: set maximum loss thresholds
- Session time limits: control how long you play per session
- Cooling-off periods: 24 hours, 48 hours, 7 days or 30 days
- Self-exclusion: 6 months, 1 year, 5 years, or permanent exclusion
Processing your gaming data for responsible gambling purposes is carried out in your vital interests and is a key element of Oshi Casino's licence obligations. Your personal information used for this purpose is never shared commercially.
15. Changes to This Privacy Policy
We may update this Oshi Casino privacy policy from time to time to reflect changes in our practices, legal requirements or technology. When we make material changes, we will notify registered players by email at the address on file and display a prominent notice on casinososhi-australia.com. The updated privacy policy will take effect on the date stated at the top of this page. We encourage you to Oshi Casino review this document periodically to stay informed about how Oshi Casino protects your personal data.
16. Frequently Asked Questions (FAQ)
What personal data does Oshi Casino collect?
Oshi Casino collects identification data (name, date of birth, address), contact data (email, phone), financial data (payment methods, transaction history), gaming activity, device and technical data, and communication records. Full details are set out in Section 2 of this Oshi Casino privacy policy.
How does Oshi Casino use my personal information?
We process your personal data to provide our gaming services, manage your account, comply with KYC/AML legal obligations, prevent fraud, deliver customer support, and — with your consent — send you promotional offers. We never sell your user data to third parties.
Is my data safe at Oshi Casino?
Yes. Oshi Casino data security measures include 256-bit SSL/TLS encryption, firewalls, encrypted data storage, role-based access controls and regular independent security audits. Your information security is our highest technical priority.
What cookies does Oshi Casino use?
We use four categories of cookies: essential (mandatory), analytical, functional and marketing. You can manage your cookie preferences through the consent banner or browser settings. See Section 5 of this cookie policy for full details.
How long does Oshi Casino keep my data?
Retention periods vary by data type. Account and identity data is held for the duration of your account plus 7 years after closure for AML purposes. Transaction records are kept for 7 years. See our full data storage schedule in Section 9.
How can I exercise my privacy rights?
To exercise any of your privacy rights (access, correction, erasure, restriction, portability, objection, or withdrawal of consent), email [email protected]. We will respond within 30 days. You also have the right to escalate to the OAIC if your complaint is not resolved.
Does Oshi Casino share my data with other companies?
Oshi Casino shares personal data only with payment processors, KYC/identity verification providers, regulatory authorities (when legally required), and technology partners under strict data protection agreements. We never sell your personal information.
Can I delete my Oshi Casino account and have my data erased?
Yes. You may request account closure and erasure of your personal data by contacting [email protected]. Note that we are legally required to retain certain financial and identity records for up to 7 years under AML regulations, even after account closure.
Thank you for trusting Oshi Casino with your personal data. We are committed to maintaining the highest standards of data protection, confidentiality and information security to ensure your experience at casinososhi-australia.com is safe, fair and enjoyable. For any further questions about this privacy policy, please do not hesitate to contact us at [email protected].